Covid-19 measures and active services

Q&A

01. What are the services currently guaranteed by Bausano?

WE GUARANTEE all our services:

  • professional advice on projects being developed;
  • technical and sales advice on current projects;
  • order management;
  • supply of spare parts;
  • design;
  • production;
  • ingoing and outgoing logistics (receipt and shipment of goods);
  • our green line (mechanical and electrical technical assistance on systems);
  • management and help desk.

02. Where can I find updated information on Bausano services available during this period?

We will be posting press releases and updated news on our official online channels.
WEB SITE | LINKEDIN | FACEBOOK | YOUTUBE

03. Can I send a sales support request via email? At which address?

Our sales network, with an international presence also thanks to our network of agents, is always at your service. Get in touch!

LIVE CHAT on www.bausano.com
CONTACT PAGE on our web site
E-MAIL info@bausano.com

04. What should I do if I need technical assistance for my system?

Our Technical Assistance department for both electrical and mechanical systems is always at your service. Get in touch!
E-MAIL service@bausano.com

Our YouTube channel has all the videos to carry out work on your Bausano Extruder, even on your own.
Here is the link to view the complete list of videos described below:

#TUTORIAL 1 - Electrical work: checking the operation of the heating elements
#TUTORIAL 2 - Electrical work: checking the operation of the thermocouples
#TUTORIAL 3 - Electrical work: checking the operation of the load heating/distribution control
#TUTORIAL 4 - Electrical work: checking the calibration of the pressure probes and load cell
#TUTORIAL 5 - Electrical work: generic motor fault reset
#TUTORIAL 6 - Mechanical work: checking wear on the cylinder and screws
#TUTORIAL 7 - Mechanical work: checking the play of the screws
#TUTORIAL 8 - Mechanical work: replacing the mechanical seals of the screw oil distributor
#TUTORIAL 9 - Mechanical work: disassembly and replacement of the main motor

05. How can I order SPARE PARTS for my machine?

Our SPARE PARTS WAREHOUSE department is at your service. Get in touch!
E-MAIL service@bausano.com